Customer service has evolved beyond conventional call centers and email inboxes in the quick-paced digital world. Platforms for instant messaging are currently in the spotlight. Among them, WhatsApp is without a doubt a game-changer for customer service thanks to its 2 billion users.It's straightforward: people adore WhatsApp. It easily fits into the "already installed" apps on their mobile devices and is practical and user-friendly. Because WhatsApp meets clients where they are, using it for customer assistance makes perfect sense.